How to Claim Amazon Warranty?
An Amazon warranty claim is a formal request from a buyer to Amazon for compensation or repair of a product defect that is covered under the manufacturer’s warranty.
What is Amazon Warranty Claim?
An Amazon warranty claim covers products purchased directly from Amazon or fulfilled by Amazon through Marketplace.
To file a claim, go to your Amazon account, find the order, select “Return or exchange items” and select ‘Warranty claim’. Once you clearly describe the defect, Amazon will guide you through the next steps, such as returning the product, troubleshooting, or offering a refund, replacement, or repair. Keep your proof of purchase handy and respond promptly to Amazon’s communications.
How to Claim Warranty on Amazon Step-by-Step
Step1:
Ensure your Amazon product is covered under the warranty and keep the original receipt or bill as proof of purchase. Review the Amazon product warranty details from the seller or manufacturer, and check if the product has an extended return period, usually 30 days. Note that most sellers comply with Amazon’s return policy, but some may have different terms. For products eligible for Amazon Prime, the normal return policies apply. If you need to file an Amazon product warranty claim, follow the provided guidelines to ensure a successful process.
Step2:
Register your product for warranty by following the manufacturer’s or seller’s instructions, filling out an online form or submitting a warranty card. Utilize Amazon’s free Product Support services, which include phone calls, video chats, manufacturer contact information and troubleshooting guides, for help with your product or if it malfunctions. The device warranty is subject to its own terms and conditions, and warranty details for devices purchased from other Amazon sites or from authorized resellers abroad can be found at Amazon.com/devicewarrantyprovider.
Step3:
If you have an issue with a product covered by an Amazon warranty, contact Amazon customer support with details and documentation. They may request photos or videos or ask you to return the item for inspection or replacement. For a paid return, shipping costs will be covered, or reimbursed if shipped independently. If you purchased from a retailer, use the purchase and contact method to replace the item and get a refund. For guidance on how to claim warranty on Amazon, Amazon will assist you with either a warranty replacement or service.
What is covered under the Amazon Warranty?
Amazon’s standard warranty covers defects in materials and workmanship under normal use for one year from the date of purchase as part of the Amazon product warranty claim policy. If your product fails due to a defect, you can file an Amazon product warranty claim to have it repaired or replaced at zero cost to you. Amazon typically provides a one-year manufacturer’s warranty on its devices, but some products may come with an extended warranty period.
What is NOT covered under the Amazon Warranty?
The Amazon warranty does not apply to non-Amazon products, such as those purchased from third-party sellers on Amazon. Also excluded from the warranty are used or refurbished products, damage caused by misuse or abuse, product modifications, and lost or stolen products. For detailed instructions on how to file a warranty claim on Amazon, see Amazon’s warranty policy.