Amazon Return Manager

Philippines (Remote)


• Evaluating and compiling supporting information for return and reimbursement claims,

• Ability to manage customer’s Amazon seller central accounts.

• Monitoring Amazon case logs and inventory management tools

• Problem solving and customer support via email and phone

• Building and maintaining strong relationships with key customers

• Serving as a primary point of contact for assigned customers and managing their claims

• Identifying opportunities for improved system efficiency and automation (innovation)

• Assisting the Team Lead with daily tasks to ensure procedures are followed correctly and semi-automated processes are run in a timely manner

• Handling multiple reimbursement case types of differing complexity and chasing-down cases until resolution

• Training and support provided with all of the above


• Able to research information to support reimbursement claims

• Ability to tenaciously pursue claims and advocate for the customer

• Keen to learn new concepts, innovate and evolve technical tasks and procedures

• Highly organized and detail-oriented

• Experience with Microsoft Office tools (Excel, Word), Google (Sheets, Docs, Chat),, Slack or similar

• Flexibility to work variable work shifts when required (e.g. during peak periods)

• Excellent verbal and written communication skills

Nice To Have

• Amazon or similar marketplace exposure

• Customer service experience

• Familiarity with CRM systems and practices

Apply Now

This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.