Amazon Return Manager

Philippines (Remote)

Responsibilities

• Evaluating and compiling supporting information for return and reimbursement claims,

• Ability to manage customer’s Amazon seller central accounts.

• Monitoring Amazon case logs and inventory management tools

• Problem solving and customer support via email and phone

• Building and maintaining strong relationships with key customers

• Serving as a primary point of contact for assigned customers and managing their claims

• Identifying opportunities for improved system efficiency and automation (innovation)

• Assisting the Team Lead with daily tasks to ensure procedures are followed correctly and semi-automated processes are run in a timely manner

• Handling multiple reimbursement case types of differing complexity and chasing-down cases until resolution

• Training and support provided with all of the above

Requirements

• Able to research information to support reimbursement claims

• Ability to tenaciously pursue claims and advocate for the customer

• Keen to learn new concepts, innovate and evolve technical tasks and procedures

• Highly organized and detail-oriented

• Experience with Microsoft Office tools (Excel, Word), Google (Sheets, Docs, Chat), Monday.com, Slack or similar

• Flexibility to work variable work shifts when required (e.g. during peak periods)

• Excellent verbal and written communication skills

Nice To Have

• Amazon or similar marketplace exposure

• Customer service experience

• Familiarity with CRM systems and practices

Apply Now

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