How to Choose the Best Amazon Reimbursement Service?

Running a successful Amazon FBA (Fulfillment by Amazon) business involves meticulous attention to detail, especially when it comes to your finances. One crucial aspect is recovering lost or misplaced funds through Amazon reimbursement service

These reimbursements can represent a significant portion of your overall profitability, especially for high-volume sellers. Reimbursement opportunities can arise from a variety of situations. 

These include lost or damaged inventory during storage or fulfillment, incorrectly processed customer refunds, overcharged FBA fees, and even shipping cost discrepancies. 

Identifying and recouping these funds can be a complex and time-consuming process. Amazon FBA reimbursement specializes in navigating these complexities to ensure you receive the reimbursements you deserve. 

How to Choose the Best Amazon Reimbursement Service

What is an Amazon Reimbursement Service?

Amazon FBA reimbursements act as an extension of your Amazon FBA business. 

They specialize in conducting thorough FBA audits to identify discrepancies and potential reimbursement opportunities. 

  • Lost or damaged inventory 
  • Incorrectly processed refunds 
  • Overcharged FBA fees 
  • Shipping cost discrepancies

Once identified, the service will file reimbursement claims with Amazon on your behalf, following Amazon reimbursement policy. They will also handle communication and follow-up with Amazon to ensure your claims are processed efficiently. 

“While sellers are generally responsible for inbound shipping costs to Amazon fulfillment centers, there are situations where Amazon may owe reimbursements. These reimbursements can be for issues like lost or damaged inventory during the inbound shipping process.”, states the CEO of Forceget.

Benefits of Using an Amazon Reimbursement Service

There are several advantages to using on Amazon FBA reimbursement service: 

Increased Recovery Rates

These services have the expertise and experience to identify a wider range of reimbursable issues compared to what you might catch manually. 

Their in-depth knowledge of Amazon’s reimbursement policy and common discrepancies allows them to uncover opportunities you might miss. 

Time Efficiency

The process of conducting audits, filing claims, and following up can be time-consuming. An Amazon reimbursement service takes this off your plate, allowing you to focus on other aspects of your business, such as product sourcing, marketing, and customer service. 

This frees up valuable time and resources that you can reinvest in growing your business. 

Improved Accuracy

Reimbursement claims require specific information and documentation. 

Services ensure your claims are filed correctly and according to Amazon’s guidelines, increasing the chances of approval. They can help you gather the necessary evidence to support your claims, reducing the risk of rejections. 

Staying Compliant

Amazon reimbursements policy can be complex and constantly evolving. Reimbursement services stay up-to-date on the latest policy changes and ensure your claims adhere to Amazon’s guidelines. 

This helps you avoid any potential issues with your Seller Central account. 

What Are the Common Issues FBA Reimbursement Services Solve?

Here are some of the most common issues Amazon reimbursement services address: 

Lost or Damaged Inventory: If your inventory gets lost or damaged while in Amazon’s fulfillment centers, you can recoup the cost through reimbursements. 

Incorrect FBA Fees: Sometimes, Amazon might charge you the wrong fees for storage, fulfillment, or other services. Reimbursement services ensure you’re not overpaying and can recover any excess fees. 

“Inconsistencies between your product’s actual weight and size and the information in Seller Central can lead to incorrect FBA fees. You can request a Cubiscan re-measurement within 30 days of a weight/size update, and if there’s a difference, you may be eligible for a reimbursement on the fee difference.”

Inventory Discrepancies: Discrepancies between your inventory records and Amazon’s can lead to missed reimbursements. Services help identify and recover funds for these discrepancies. 

“The Ínventory Adjustments Report’ in Seller Central can reveal discrepancies between your records and Amazon’s, potentially indicating lost or damaged inventory that qualifies for reimbursement.”

Customer Refunds: In some cases, Amazon might grant customer refunds for situations where you’re eligible for reimbursement. A service can help recoup these costs by filing claims on your behalf. 

What to Look for in an Amazon Reimbursement Service?

When choosing an Amazon reimbursement service, consider these factors: 

Look for a service with a proven track record of success in recovering FBA reimbursements for Amazon sellers. 

Many services operate on a “pay-per-recover” model, taking a percentage of the recovered funds. Compare fee structures to find one that aligns with your budget. 

Some services offer a completely hands-off approach, while others provide more customizable options. Choose the level of service that best suits your needs. 

The best services leverage advanced software to automate audits and streamline the claims process. 

Ensure the service offers responsive and helpful customer support to address any questions or concerns you may have. 

How to Check Amazon Reimbursement?

While reimbursement Amazon can be a valuable asset, you can also conduct basic audits to identify potential reimbursement yourself. 

  1. Access Seller Central: Log in to your Amazon Seller Central account. This is the hub for managing your FBA business on Amazon. 
  2. Navigate to Reports: Once logged in, locate the “Reports” section. This section provides comprehensive data on your sales, inventory, and account activity. 
  3. Drill Down into Payments: Within “Reports,” find the “Payments” sub-section. This section details all financial transactions associated with your FBA business. 
  4. Refine with Transaction View: Under “Payments,” select “Transaction View.” This report displays a detailed breakdown of all your financial transactions, categorized by type. 
  5. Filters for Targeted Review: To efficiently identify potential reimbursement opportunities, use the filtering options within “Transaction View.”
    1. Transaction Type: Select specific transaction types that are more prone to discrepancies. This might include “FBA Fees,” “Refunds,” or “Lost/Damaged Inventory.” 
    2. Date Range: Choose a specific date range to focus your review. For example, you might want to check recent transactions or a period with a higher volume of sales. 
  6. Transaction Details: Once you’ve applied the filters, carefully review the details of each transaction.
    1. FBA Fees: Verify that the storage, fulfillment, and other FBA fees charged are accurate based on your inventory and shipping weight. 
    2. Refunds: Review customer refunds processed by Amazon. If the reason for the refund falls under Amazon’s guidelines for seller reimbursement (e.g., damaged product upon arrival), you might be eligible for recovery. 
    3. Lost/Damaged Inventory: If you suspect inventory was lost or damaged in Amazon’s fulfillment centers, review reports related to these transactions. This might involve comparing your inventory records with Amazon’s data. 
  7. Gather Supporting Documentation: While reviewing transactions, it’s helpful to gather any documents that might support potential reimbursement claims.
    1. Purchase receipts for your inventory 
    2. Photos of damaged products (if applicable) 
    3. Communication records with customers for refunds