FBA Lost and Damaged Inventory Reimbursement Policy #1 Guide

FBA lost and damaged inventory reimbursement policy is a set of guidelines that outlines when and how sellers can be compensated for inventory that is lost or damaged while in Amazon’s fulfillment centers. 

These guidelines are essential for FBA sellers to understand, as they can significantly impact their bottom line. 

The policy covers a variety of situations, including inventory that is lost or damaged during storage, picking and packaging for fulfillment orders, or even mishandled by Amazon employees. 

Sellers should be aware that Amazon FBA lost inventory reimbursement policy is subject to change. 

To ensure they are receiving the most up-to-date information and adhering to the latest guidelines, sellers can access the policy directly through Seller Central or by contacting Amazon Seller Support. 

Seller Support is a valuable resource for FBA sellers, and contacting them directly is a great way to clarify any questions or uncertainties regarding the FBA lost and damaged inventory reimbursement policy or the claims process itself. 

fba lost and damaged inventory reimbursement policy

Amazon FBA Damaged Inventory Reimbursement Policies

As an FBA seller, you entrust Amazon with storing and fulfilling your products. Unfortunately, mishaps can happen, leading to lost or damaged inventory. 

Amazon’s FBA policy ensures you’re not left footing the bill for these incidents. 

Amazon’s FBA reimbursement policy covers a variety of scenarios where your inventory is damaged while in Amazon’s fulfillment centers. 

This includes: 

  • Damage during storage 
  • Damage during order fulfillment (picking, packing, shipping)
  • Damage caused by Amazon employees

How to File for Amazon FBA Damaged Inventory Reimbursement

If you believe your inventory has been lost or damaged within Amazon’s fulfillment network, you can file a claim for reimbursement through Seller Central. 

Here’s a general overview of the process: 

Gather Evidence: Collect relevant information like purchase receipts, FBA inventory reports, and any communication with Amazon regarding the issue. 

Identify the Issue: Determine if your inventory is lost or damaged. 

Locate the Affected Items: Use Seller Central reports to pinpoint the specific items requiring reimbursement. 

File Your Claim: Navigate to the “FBA Inventory Reimbursement” section in Seller Central and initiate a claim for each lost or damaged item. Be sure to provide clear and concise details about the issue and include any supporting evidence. 

Common Scenarios for Amazon FBA Damaged Inventory Reimbursements

Here are some common situations where you might be eligible for FBA reimbursement: 

  • Warehouse Damage: If your product arrives at the fulfillment center in good condition but is later discovered damaged during storage or fulfillment processes. 
  • Lost Inventory: Amazon FBA lost inventory is If your inventory quantities in Seller Central don’t match your shipment records, and Amazon is unable to locate the missing items. 
  • Customer Damaged FBA Returns: In some cases, Amazon may reimburse you for customer damaged FBA returns that are deemed unsellable due to damage. 

Amazon FBA Seller Refund Eligibility

To be eligible for FBA reimbursement, your seller account must be in good standing. 

This means that your account has not been flagged for any violations of Amazon’s policies, such as selling counterfeit goods or engaging in inauthentic reviews. 

Additionally, the lost or damaged inventory must have been received by Amazon in good condition. Sellers are responsible for ensuring their products are packaged appropriately to withstand the rigors of transportation and storage in Amazon’s fulfillment centers. 

Amazon may deny Amazon seller reimbursement claims if they determine that the seller’s packaging was inadequate and contributed to the loss or damage. 

How to Check for Lost Amazon FBA Inventory?

Regularly monitor your inventory levels in Seller Central. 

If you suspect discrepancies, you can use the “Reconcile” function to identify any missing units. 

How to Check for Warehouse Damaged FBA Inventory?

Unfortunately, there isn’t a specific report within Seller Central to identify warehouse damaged inventory. 

However, you can identify potential discrepancies by comparing your inventory data with your purchase records and shipment information. 

If you notice a decrease in usable inventory that can’t be explained by sales, investigate further. 

Submitting a claim for lost or damaged items in Amazon’s fulfillment centers

Before initiating a claim, it’s crucial to gather evidence that supports your case. This documentation strengthens your claim and helps Amazon process it efficiently. 

Gather Evidence

Proof you purchased the lost or damaged inventory. This can be invoices, bills of lading, or any document demonstrating your ownership of the items. 

Reports like “Inventory Adjustments” or “FBA Received Inventory” can help pinpoint discrepancies between your records and Amazon’s. 

If you’ve already contacted Seller Support regarding the issue, include any relevant emails or case reference numbers. 

If your inventory arrived damaged, take clear pictures of the damage from multiple angles. Ensure the photos capture the extent and nature of the damage. 

Identity the Issue

Clearly define whether your inventory is lost or damaged. If your Seller Central inventory levels don’t match your shipment records, and Amazon is unable to locate the missing items. 

If your product arrives at the fulfillment center in good condition but is later discovered damaged during storage or fulfillment processes. 

Locate the Affected Items

Use Seller Central reports to identify the specific items requiring reimbursement. 

Inventory Adjustments Report details any changes made to your inventory by Amazon, including adjustments for lost or damaged items. 

The FBA Received Inventory Report shows the quantity of each item received by Amazon at the fulfillment center. 

File Your Claim

Choose the fulfillment center where the loss or damage occurred. 

Use the ASIN (Amazon Standard Identification Number) or FNSKU (Fulfillment Network Stock Keeping Unit) to locate the specific items. 

Specify the number of lost or damaged units for each item and select the appropriate reason from the dropdown menu (e.g., Lost Inventory, Damaged Inventory). 

Attach your purchase receipts, FBA inventory reports, and any relevant communication with Amazon. For Amazon return policy damaged items, upload clear photos showcasing the damage. 

Track Your Claim

Once submitted, you can track the status of your claim within Seller Central. 

Amazon will review your claim and supporting evidence.  They may reach out for further information if necessary. 

The processing time can vary, so be patient and monitor your claim status regularly.