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Amazon Contact Guide

People need to be able to contact Amazon for orders, comments, lists, and much more.
However, if you don’t follow the right method, contacting Amazon can turn into a nightmare.

You can contact the correct Amazon unit correctly by following the guide below.

1. “Review” Removal Request:
Get support > Contact us > Product and inventory > Product Review > FBA Issue

2. Customer Feedback Removal Request:
Get support > Contact us > Customer And Orders > Order ID and “Next” > “Customer Feedback Removal Request

3. FBA Problems:
Get support > Contact us > Fulfilled By Amazon > FBA Issue

4. Inventory / Template Problems:
With Bach ID: Get support > Contact us > Products and inventory > Issue with listing products > Bach ID

Without Bach ID: Get support > Contact us > Products and inventory > Issue with listing products > I don’t have an ASIN or SKU > Next > Inventory File Upload Issues

5. Product page correction, Merge and split products:
Get support > Contact us > Products and inventory > Product Page Issue > Fix A Product Page/Merge Or Split Product Page

6. Ads related topics:
Get support > Contact us > Sponsored Products

7. Tax issues:
Get support > Contact us > Other Issues – Tax Question

8. Business to Business topics:
Get support > Contact us > Amazon Business Selling > Amazon Business Selling Questions

9. Amazon MWS API topics:
Get support > Contact us > Marketplace Web Service (Amazon MWS) > Registration And Access / API Services

10. Advice for Amazon:
Get support > Contact us > Other Issue > Make A Suggestion

11. Incorrect Listing Notification:
Get support > Contact us > Other Issue > Report A Violation > Report Listing Abuse

12. Infringement Complaint:
Get support > Contact us > Other Issue > Report A Violation > Report A Violation

13. Copyright Complaint:
Use this link: https://www.amazon.com/report/infringement

14. Opening Amazon Business:
Seller Central > Settings > Account Info > Your Services > Manage > Amazon Business

15. Converting Your Account From Professional Account to Individual:
Seller Central > Settings > Account Info > Your Services > Manage – Sell On Amazon [Downgrade]

16. Update Mail Address:
Seller Central > Settings > Login Settings > Change Email Address

17. Update Phone Number:
Seller Central > Settings > Account Info > Business Information – Business Address > Primary Phone

18. Finding Pending Orders:
Seller Central – Orders – Manage Orders – Advanced Search – Date: Date Range: Select Date And Order Status: Pending – Search

19. Checking Inventory Age:
Seller Central – Inventory – Manage Inventory – Inventory Dashboard – Inventory Age

Amazon Phone Number

1-866-216-1072

Jeff Bezos’s E-Mail Address

jeff@amazon.com

Other Amazon Emails

notice@amazon.com
seller-evaluation@amazon.com
pq-review@amazon.com
account-confirmation@amazon.com
cn-seller-verification-enquiry@amazon.co.uk

Seller Performance

seller-performance-policy@amazon.com

Trademark Registration Violation

copyright@amazon.com

After Trademark Registration Violation

USA: notice@amazon.com
United Kingdom: notice@amazon.co.uk
France: notification@amazon.fr
Germany: benachrichtigung@amazon.de
Italy: notifica@amazon.it
Spain: aviso@amazon.es
India: notice@amazon.in
Mexico: notice@amazon.com.mx

To object to problems with product quality

USA: seller-performance-policy@amazon.com
United Kingdom: seller-performance-policy@amazon.co.uk
France: politique-performance-vendeur@amazon.fr
Germany: verkaeufer-performance-richtlinie@amazon.de
Italy: performance-venditore-politiche-di-condotta@amazon.it
Spain: politicas-performance-vendedor@amazon.es
India: seller-performance-policy@amazon.in
Mexico: politicas-performance-vendedor@amazon.com.mx

Amazon Seller Performance Team

USA: seller-performance@amazon.com
United Kingdom: seller-performance@amazon.co.uk
France: performance-vendeur@amazon.fr
Germany: verkaeufer-performance@amazon.de
Japan: alliance@amazon.co.jp
Spain: performance-vendedor@amazon.es
Italy: performance-venditore@amazon.it
Canada: seller-performance@amazon.ca

 
 
 

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